Answers to Common Questions from Global Buyers
To help our buyers make faster and more informed decisions, we’ve compiled answers to the most frequently asked questions about our products, sourcing, pricing, logistics, payment terms, and export process. If you have any additional questions, feel free to contact us — we’re always here to help.
FAQ SECTIONS OVERVIEW
This FAQ page is divided into:
PACKAGING & EXPORT SERVICES
We are an export-focused supplier of premium Green Coffee Beans and Indian Spices, sourcing directly from farms, estates, and certified processing units across South India.
We export primarily to the GCC nations (UAE, Kuwait, Saudi Arabia, Qatar, Oman, Bahrain), as well as Europe, Southeast Asia, and select African markets.
We export high-quality Green Coffee Beans (Arabica & Robusta) and Indian Spices including Cardamom, Pepper, Cinnamon, Cloves, and Turmeric.
PRODUCT & QUALITY QUESTIONS
Every lot is moisture-tested, graded, defect-checked, and visually inspected. We provide COA, grading sheets, moisture logs, and complete export documentation.
Yes. Each lot is linked to its origin (estate/farmer group), processing unit, and batch details.
- Arabica Plantation (A, AA, AAA)
- Monsoon Malabar (A, AA)
- Mysore Nuggets Extra Bold (MNEB)
- Robusta Cherry (A, AA, AAA)
- Robusta Parchment
Cardamom 6mm/7mm/8mm+, Black Pepper (TGSEB, TGEB, MG1), Turmeric Fingers/Bulbs, Cloves, Cinnamon & Cassia.
PRICING & TRADE TERMS
Pricing depends on current market rates, grade, processing type, packing, quantity, destination, and Incoterms.
Yes, prices for coffee and spices fluctuate based on market conditions. We always provide updated pricing at the time of your quote request.
We support EXW, FOB, CIF, and FCA/CFR on request.
SAMPLES & MINIMUM ORDER QUANTITY (MOQ)
Yes. We offer small samples of coffee/spices for evaluation. Courier charges may apply.
- Trial orders: 500–2000 kg
- Standard orders: 5 MT+
- Full container loads: 19–27 MT, depending on container size
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Samples are dispatched within 3–5 business days after confirmation.
PACKAGING & DOCUMENTATION
- 50kg jute bags
- Jute bags with liner
- HDPE / PP bags
- Cartonization (spices)
- Palletization (optional)
Yes, we provide both Fumigation and Phytosanitary Certificates for all export shipments.
- COA
- Moisture & grading report
- Phytosanitary Certificate
- Fumigation Certificate
- Packing List
- Commercial Invoice
- Certificate of Origin
- Bill of Lading
SHIPPING & LOGISTICS
We commonly ship from:
- Chennai
- Mangalore (NMPT)
- Cochin
- Tuticorin
- UAE: 9–14 days
- Kuwait: 16–22 days
- Saudi Arabia: 14–20 days
- Qatar / Oman: 12–18 days
Yes, we can arrange CIF depending on destination and shipping line availability.
Yes. All container loading is supervised, and photos/videos can be shared upon request.
PAYMENTS & COMPLIANCE
- Advance TT
- LC (Irrevocable at Sight)
- Hybrid (Advance + LC)
- CAD (for established buyers)
Yes. We support new importers with clear documentation, sample lots, and flexible MOQs.
We handle all export-side formalities. Import-side customs clearance must be managed by the buyer, though we support with required documents.
STILL HAVE QUESTIONS?
We’re Here to Help
 If your question isn’t listed above, contact us directly. Our export desk will respond within 24 hours with accurate answers and updated information.
